At Marbury Health Care, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy and cookie policy outlines how we collect, use, and protect your personal data when you interact with us through our website or services.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, address, phone number, and email address.
- Health-related Information: Details about health conditions, care needs, and preferences when you or your loved one receives care from us.
- Technical Information: IP address, browser type, and browsing behaviour when you use our website.
- Communication Data: Information you provide when contacting us via our website, email, or telephone.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To provide our care services: We use personal and health-related information to offer domiciliary care tailored to your or your loved one’s needs.
- To communicate with you: We use your contact information to respond to inquiries, provide service updates, and handle any requests you make.
- To improve our services: Data analytics help us enhance our website and ensure we provide the best care services.
- Legal purposes: To comply with our legal obligations, including safeguarding regulations and maintaining accurate care records.
3. How We Share Your Information
We may share your personal data in the following cases:
- With service providers: To manage our website, facilitate care delivery, or provide technical support.
- With regulatory bodies: When required by law or regulatory requirements to report care outcomes or data for safeguarding purposes.
- With your consent: If you instruct us to share your information with family members or other healthcare providers.
We do not sell your personal information to third parties.
4. How We Protect Your Information
We take reasonable steps to ensure that your personal data is secure. This includes:
- Encryption of sensitive data: We use secure methods to store and transmit personal and health-related information.
- Access control: Only authorised personnel have access to your personal data for the purposes of providing care.
- Regular audits: We perform regular security assessments to ensure the safety of our data handling practices.
5. Retention of Personal Information
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Health records are retained in accordance with UK health regulations, and other personal data is kept for as long as you are receiving our services or as required by law.
6. Your Rights
You have certain rights concerning your personal information, including:
- Access: You can request a copy of the personal data we hold about you.
- Correction: If your data is inaccurate or incomplete, you can ask us to correct it.
- Erasure: In certain circumstances, you can ask us to delete your personal information.
- Data portability: You can request the transfer of your data to another service provider.
- Objection: You can object to the processing of your personal data for specific purposes.
To exercise these rights, please contact us at support@marburyhealthcare.com.
7. Cookies Policy
We use cookies on our website to enhance your user experience and collect information about website usage.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help us improve the website’s functionality and understand user behaviour.
Types of cookies we use:
- Essential cookies: Necessary for the functioning of the website, allowing you to navigate and use key features.
- Performance cookies: Collect anonymous data on how visitors use our website, helping us improve its performance.
- Functionality cookies: Remember your preferences and personalise your experience on the site.
- Targeting/Advertising cookies: Used to deliver relevant content and measure the effectiveness of marketing efforts.
Managing cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Changes to this Policy
We may update this privacy and cookie policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this privacy and cookie policy or how we handle your personal data, please contact us:
Address:
Unit 7 Meridian House
Winsford Industrial Estate
CW7 2QG
Phone: 01606 827687
Email: support@marburyhealthcare.com
Social: @marburyhealthcare
By using our website and services, you consent to the practices described in this policy.